FAQs
General
Can I schedule a last-minute appointment?
Yes. After you book a Meet and Greet you can schedule anytime through our app. We do our best to accommodate last-minute requests, but do charge a $10 last-minute fee for appointments requested within 72-hours of their start time.
You can book a Meet and Greet here to get started.
Do I need a lockbox?
Yes. Unless you have a keyless entry (i.e. a keypad on the door), we require you have two copies of your house key ready for our Meet and Greet. One will go in a provided Kingsley lockbox (unless you have one already) and one stays in our office as a backup.
Do you charge more for large dogs?
Nope! We believe pet care should be all-inclusive, so we charge based on the number of pets and time spent. We LOVE big dogs!
Can I drop my pets off with you?
We believe pets are most comfortable in their own home while their owners are away due to the limited variables their own home provides. Therefore, we do not offer pet boarding. We make it easy and come to you!
If you want someone to stay in your home, we suggest scheduling Overnight Pet Sitting and Midday Pet Visits.
The Team
Who my Super Friend will be?
After our Meet and Greet, you can request services through our app. You will then be matched with a Super Friend based on availability.
Can I meet my assigned Super Friend before my services?
Yes, after you’ve been matched with a Super Friend, you can schedule a “Meet Your Sitter” appointment for $15.
We want you to be 100% comfortable with our pet care. Most clients find that between the initial Meet and Greet and the detailed notes they can leave in our app is enough to communicate their pets’ needs. We do encourage meetings for pets with special care requests.
Will I always have the same Super Friend?
Ideally, yes! Our goal is for your pets to feel as comfortable as possible. In the event your usual sitter/walker is unavailable, another Super Friend will swoop in!
Can I trust the Super Friends?
Absolutely! The Super Friends are first and foremost pet lovers. They are experienced pet care professionals who have been personally interviewed by the CEO, background checked for criminal history, and insured by Pet Sitters Associates, LLC.
Plus, after every appointment, they fill out a Report Card with timestamps, GPS maps (for dog walks), pictures, and personalized notes that get sent to your email.
Learn more about our app here.
